and Private Care
FIRST CLASS DENTISTRY IN THE HEART OF KENT
First 70 patients to register will receive a free cosmetic, implant and brace consultations. Terms and Conditions apply. Offer valid until 1st April 2022.
Please complete the form below to referral patient details and treatment requests below.
This Policy applies as between you, the User of this Website and Dartford Dental the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
In this Policy the following terms shall have the following meanings:
| “Data” | means collectively all information that you submit to the Dartford Dental via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998; |
| “Cookie” | means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12; |
| “Dartford Dental” | means Dartford Dental of 24 Market Street, Dartford, DA1 1EZ |
| “UK and EU Cookie Law” | means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; |
| “User” | means any third party that accesses the Website and is not employed by Dartford Dental and acting in the course of their employment; and |
| “Website” | means the website that you are currently using www.dartforddental.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions. |
This Policy applies only to the actions of Dartford Dental and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
Without limitation, any of the following Data may be collected by this Website from time to time:
This Website may, from time to time, provide links to other websites. Dartford Dental has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.
You have the right to ask for a copy of any of your personal Data held by { Dartford Dental (where such data is held).
11.1 Data security is of great importance to Dartford Dental and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website.
| Name of Cookie | Purpose | Strictly Necessary |
| Analytics | To improve services, we provide our customers | Yes |
| Functionality | To improve services, we provide our customers | Yes |
| Performance | To improve services, we provide our customers | Yes |
| Name of Cookie | First / Third Party | Provider | Purpose |
| guest_id k pid | Third Party | Twitter.com | 'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website |
| NID PREF | Third Party | Google.com | 'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website |
| datr locale lu _e_oPLf_0 | Third Party | Facebook.com | 'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website |
| Third Party | Linkedin.com | 'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website |
Dartford Dental reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
1.1 This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by Dartford Dental & Implant Centre via this Website and are used only by Dartford Dental & Implant Centre. Dartford Dental & Implant Centre uses Cookies to improve your experience of using the Website and to improve our range of services. Dartford Dental & Implant Centre has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
1.2 By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than Dartford Dental & Implant Centre. Third party cookies are used on this Website for advertising services and to improve your experience of using the Website and are detailed below. These cookies are not integral to the services provided by the Website.
1.3 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
1.4 Before Cookies are placed on your computer , subject to sub-Clause 1.5 AND/OR sub-Clause 1.8, you will be presented with (Pop Up prompt information below)
The cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings, you consent to this – but if you want, you can change your settings at any time.
requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Dartford Dental & Implant Centre to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
1.5 Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.
1.6 The following first party Cookies may be placed on your computer:
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
| Analytics | To improve services we provide our customers | Yes |
| Functionality | To improve services we provide our customers | Yes |
| Performance | To improve services we provide our customers | Yes |
and the following third party Cookies may be placed on your computer:
| Name of Cookie | First / Third Party | Provider | Purpose |
| guest_id k pid
| Third Party | Twitter.com | ‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website |
| NID PREF
| Third Party | Google.com | ‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website |
| datr locale lu _e_oPLf_0
| Third Party | Facebook.com | ‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website |
| Third Party | Linkedin.com | ‘Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website |
1.7 This Website uses analytics services provided by Google Analytics and hosting service provider. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.
1.8 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
1.9 The analytics services used by this Website use the following Cookies:
1.10 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
1.11 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
1.12 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
2. Changes to this Policy
Dartford Dental & Implant Centre reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
We are Dartford Dental & Implant Centre operating at Dartford, 24 Market Street, Dartford, DA1 1EZ
Dr Mohsin Uddin and Dr Saira Akhtar is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
Our data protection officer, Michelle Neilson ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer Michelle Neilson by email at info@dartforddental.co.uk or by phone on 013 2294 1111
We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.
We hold information about your dental and general health, including
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.
We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.
Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement.
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
We will share your information with the NHS in connection with your dental treatment.
We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.
We may use your contact details to inform you of products and services available at our Practice. You do have the option of Opting out of this at any time, Please update our data protection –office Michelle Neilson or a member of our reception team.
We have CCTV at the practice for the purposes of patient and staff safety Please see our policy for CCTV for further details.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
We store your personal information securely on our practice computer system and in a lockable manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers.
We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.
We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.
We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.
You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to
If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.
All requests should be made by email to our data protection officer Michelle Neilson or, Dr Imran Gill at info@dartforddental.co.uk
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).
If you have a concern or complaint about the service you have received from the dentist or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
We endeavour to resolve the matter as quickly and smoothly as possible, often at the time a concern or complaint arises.
If your issue cannot be resolved in this way, and you wish to make a complaint, we would ask for you to inform us as soon as possible. Ideally within a matter of days, as this will enable us to establish what happened more easily.
Alternatively, we can arrange for an appointment at the practice with Dr Saira Akhtar Gill or Dr Mohsin Uddin when they are on site to discuss your concerns.
We will acknowledge your complaint, normally within three working days. We will seek to investigate the complaint within ten working days of receipt. We shall then be in a position to offer you an explanation of the circumstances which led to the complaint, and offer a meeting with those involved.
In investigating your complaint, we shall aim to:
If you feel you cannot raise your concern with the practice direct, or are dissatisfied with the result of our investigation, you should contact:
NHS England on England.contactus@nhs.net
Telephone: 0300 3112233
The Care Quality Commission (CQC) 03000616161– which does not settle individual disputes, but your feedback about a practice helps it to decide when, where and what to inspect
The Dental Complaints Service (08456 120 540) for complaints about private treatment
Failing these options, you may wish to contact the Parliamentary and Health Service Ombudsman on 0345 015 4033
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we must know that you have permission to do so. Please ask the receptionist for a ‘Disclaimer to Give Information to a Third Party’ which will need to be signed by the patient concerned, unless there is incapacity of providing this due to physical or mental illness, or when the patient concerned is a minor (usually under 18), in which case the parent/ guardian holds responsibility.
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. All feedback and concerns raised are discussed at our practice meetings to learn from these experiences to ensure that customer satisfaction is maintained. Patient details are not disclosed during these meetings.
Please complete the form below to register your details and treatment requests below.
Please complete the form below to referral patient details and treatment requests below.
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